Location: Seattle, Washington, United States of America
For over 25 years, TCS World Travel has been enriching lives through our jet expeditions and custom itineraries.
Our all-inclusive journeys deliver unparalleled and meaningful experiences—with exceptional quality and service—in unique destinations around the globe. Discover the most direct, luxurious and personalized way to travel. Our team of passionate travel experts will take care of all the details, so you can get lost in the memorable moments.
We have been dedicated to enriching lives through travel since our founding in 1991. As pioneers in the private jet industry, TCS World Travel has developed and operated just shy of 300 luxury jet expeditions to more than 200 destinations. We are the most experienced jet expedition company in the world.
TCS is part of Travelopia, the world's largest collection of experiential travel bands. Private equity-owned, headquartered in the UK, Travelopia employs over 2000 people across 70 locations globally. Our brands offer our guests everything from luxury polar travel to chartered yachts; from small riverboat cruises to luxury European villa holidays; from group travel to self-guided walking holidays and much more.
The Guest Services Manager (GSM) provides direct support and service to TCS guests on luxury group jet expeditions and private custom travel trips. This role is responsible for managing all guest-related elements of multiple trips, handling pre-and post- trip documentation, preparation, and communication of trip details, and answering guest questions. This role is based in our Seattle office and may travel sporadically to domestic and international trip check-ins.
Essential job functions -
Personally accountable for all guest interactions before and after a trip, taking an active and genuine interest in each guest with a specific focus on consciously building rapport and instilling confidence.
Advocates for guests with third-party providers such as insurance, visa services, etc.
Manages guest-facing elements of trip check-ins ( where we welcome our guests to the jet) often involving travel to Europe and managing other staff on site.
Utilizes a variety of tools and software to organize and maintain trip and guest data.
Provides unflappable advice, guidance, and support to guests and other staff alike. Able to overcome and resolve any issues or challenges that arise before, during and/or after a trip.
Work directly with trip sponsors and representatives of valuable TCS partners and clients both in person, and by email and phone
To be successful in this role, you will come with -
3 years plus experience in a similar role within a luxury customer service setting
Personal travel experience to non-western countries
Exceptional social skills including the ability to rapidly build rapport with high net worth individuals
Demonstrable expertise in providing excellent customer service both written, over the phone and in person.
This role will initially work from home but the plan is to return to the downtown Seattle office for 3-4 days a week as soon as the pandemic allows. You must be eligible to work in America and located within the Greater Seattle area.
If this sounds like your dream job, please apply detailing why on your cover letter - we look forward to hearing from you.
Excellent Benefits Including Travel Perks -TCS World Travel offers a competitive and comprehensive benefits package to all eligible, full-time employees including, but is not limited to, the following:
Medical insurance at zero cost to the employee or buy up option
Dental and vision insurance at zero cost to the employee
Employer paid life insurance, short-term and long-term disability
401(k) retirement savings plan with a company match after 1 year of employment
Generous leave policy including parental leave, caretaker leave, bereavement leave and pawternity leave for employees who adopt a new dog or cat
Travel related benefits including a generous PTO package, travel discounts through use of an IATAN Travel Professional card, Global Entry membership, and travel opportunities dependent on the position and business needs
Paid holidays and volunteer days
Transportation card (Orca Passport Program) at zero cost to the employee
Health Savings Account, including $1,000 Company contributions annually, or Flexible Spending Account
On-site gym and fitness class, 100% covered by TCS
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TCS Moment: Morocco
Tea with a Berber family at their home in the Atlas Mountains
TCS Moment: Angkor Wat
Private gala dinner and Apsara dance performance at a temple in Angkor Wat
TCS Moment: Tonga
Swimming with humpback whales in Tonga
TCS Moment: Serengeti
Champagne breakfast in the bush after a morning hot air balloon safari in the Serengeti