For over 25 years, TCS World Travel has been enriching lives through our jet expeditions and custom itineraries.
Our all-inclusive journeys deliver unparalleled and meaningful experiences—with exceptional quality and service—in unique destinations around the globe. Discover the most direct, luxurious and personalized way to travel. Our team of passionate travel experts will take care of all the details, so you can get lost in the memorable moments.
We have been dedicated to enriching lives through travel since our founding in 1991. As pioneers in the private jet industry, TCS World Travel has developed and operated just shy of 300 luxury jet expeditions to more than 200 destinations. We are the most experienced jet expedition company in the world.
The Program Manager, Luxury Custom Travel is responsible for the development (in collaboration with Sales Consultants) and execution of the assigned TCS Luxury Custom Travel journeys and small jet programs. They spend the majority of their time on trip management including guest satisfaction, quality control, budget management, and vendor management and procurement to ensure the product (the trip) properly delivers travel experiences that are carefully crafted with unparalleled and meaningful experiences. Program Managers work closely with Coordinators, Sales, Guest Services, and Product Development to deliver the best guest experience.
Essential Job Functions
Creates, executes, and delivers innovative custom programs for Luxury Custom Travel based on the guest and partner requirements and the agreed upon itinerary set forth in the proposal phase.
Responsible for overall trip execution components which include, development of touring options, working with vendors in putting together the logistics, surprise and delight elements, meals and special evening events, special experiences, transportation including commercial and private air, hotel accommodations and suite upgrades, charters of boats, trains, etc., special diet needs, special occasions, crew arrangements, advance staff itineraries and meetings, on the ground handling and tipping.
Responsible for assigned trip P&Ls, manages budgets and makes decisions on company spend
Inputs and manages all trip information in both our CRM and accounting systems
Act as a liaison between operations and our main partners and/or company brands
Essential skills and experience
Previous experience must include managing operational tasks, preferably in a travel related industry.
Requires exceptional organizational and time management skills, and a demonstrated ability to smoothly handle multiple overlapping trips, and efficiently manage conflicting priorities.
Travel experience, particularly to top TCS destinations or in luxury travel, is very helpful but not required.
A solid understanding of itinerary development.
Communicate with suppliers, vendors and agents the standards and expectations of TCS to ensure the execution of services to agreed standards.
Requires a demonstrated ability to problem solve, particularly in times where time is short, and guests require immediate assistance.
Requires exceptional relationship-building skills including a well-developed ability to rapidly build rapport with domestic and international vendors.
Ability to travel for the company as needed
A demonstrated ability to work cooperatively across all TCS departments.
Ability to understand, analyze and manage to budgets.
This is an exciting time to join the travel industry as the world opens again . Our guests have been imagining their trips and we are ready to make them happen - with all the enchanting, unique and thoughtful touches we are famous for. If this sounds like your dream role, please apply now outlining why you should be our next program manager in your cover letter.
Excellent Benefits Including Travel Perks -TCS World Travel offers a competitive and comprehensive benefits package to all eligible, full-time employees including, but is not limited to, the following:
Medical insurance at zero cost to the employee or buy up option
Dental and vision insurance at zero cost to the employee
Employer paid life insurance, short-term and long-term disability
401(k) retirement savings plan with a company match after 1 year of employment
Generous leave policy including parental leave, caretaker leave, bereavement leave and pawternity leave for employees who adopt a new dog or cat
Travel related benefits including a generous PTO package, travel discounts through use of an IATAN Travel Professional card, Global Entry membership, and travel opportunities dependent on the position and business needs
Paid holidays and volunteer days
Transportation card (Orca Passport Program) at zero cost to the employee
Health Savings Account, including $1,000 Company contributions annually, or Flexible Spending Account
On-site gym and fitness class, 100% covered by TCS
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Tea with a Berber family at their home in the Atlas Mountains
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Private gala dinner and Apsara dance performance at a temple in Angkor Wat
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Swimming with humpback whales in Tonga
TCS Moment: Serengeti
Champagne breakfast in the bush after a morning hot air balloon safari in the Serengeti